Critical account journey assessment
- Scope
- Registration, sign-in and recovery
- Contexts
- Desktop and mobile
- Standard
- WCAG 2.2-informed assessment
- Limit
- Recorded pages, states and environment only
Keyboard focus moves behind the open service dialog
Impact: A keyboard user can leave the modal context and reach page navigation that should be unavailable.
Evidence: After opening the service dialog, pressing Tab moves focus behind it before the dialog controls are completed; recorded context and reproduction steps accompany the finding.
Remediation direction: Keep focus within the open dialog, provide a predictable order and return focus to its trigger when it closes.
